Community Director

The Community Director will run a team that serves as the frontline for data, tools, and strategic support for members of the Democratic data ecosystem including state parties, sister committees, and campaigns. Major areas of work include: managing a team of Community Analysts; setting the standard for support, collaboration, relationship building, training, and curriculum development; long-term planning and process improvement; collaboration and coordination with the larger Tech team and the DNC. Lead on the front lines ensuring we are delivering impactful solutions to users: setting and meeting high standards of customer support through a number of channels including our Zendesk ticketing system, ensuring users get the most out of our suite of tools and products. Manage and mentor our Community Analysts who work to support our users every day. Develop and execute on short and longer term vision for the Community Team and individual team member professional development. Partner deeply with product product and user experience teams to deliver user insights that influence product development.