Supervisor, Specialty Programs

Lumicera is seeking a Supervisor, Specialty Programs Supervisor to join our Specialty Pharmacy Programs department! Under general direction of the Specialty Programs Manager and Director, the Specialty Programs Supervisor is primarily responsible for managing the day-to-day operations of a team of technicians and Specialty Program’s staff. The Specialty Programs Supervisor will lead a team that assists patients with specialty pharmacy programs including, but not limited to, financial assistance, unique pharmacy benefit plan designs, and unique claims billing. They will monitor productivity and performance standards, plan and direct workflow and project assignments, and create new processes to meet department needs. The Specialty Programs Supervisor will help triage calls from Lumicera staff, patients, providers, pharmacies, insurance companies, and manufacturers, in addition to addressing any issues or complaints. They supervise team communication with external departments and clients, intervening if necessary. They oversee production volume to ensure service standards are met and routinely assess team staffing and production needs. The Specialty Programs Supervisor conducts hiring, onboarding, training, and evaluation of staff. They are responsible for team’s adherence to corporate and department policies. They work with the Manager and Director to develop policies, procedures, and a business plan for their team. The Specialty Programs Supervisor recognizes and recommends operational improvements.