Customer Support Advocate - Portuguese Speaking

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach. Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction. Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment. Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision. Understand customer needs and preferences through direct interactions and feedback. Use feedback to make informed decisions aimed at improving customer satisfaction. Spot trends in customer inquiries and behaviour to better anticipate their needs. Regularly assess and adapt your approach to ensure a positive customer experience. Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns. Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions. Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.