Sr. Business Process Consultant, ITOM Workflow

As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform. Be the process expert in how to best support ITOM by using ServiceNow SAM and HAM products using ServiceNow best practices focused on configuration vs. customization. You will lead customers in their efforts to take advantage of the ServiceNow SAM and HAM Solution’s standard capabilities in their efforts to improve ITOM processes. You will lead customer design workshops focused on ServiceNow SAM and HAM functionality, draft more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. You will support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources, drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement and prepare all customer-facing deliverables focused on process. Up to 50% travel annually, driven by customer needs and internal meetings.