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Responsibilities:
- Define and measure conversation quality KPIs.
- Conduct systematic quality audits of AI conversations.
- Analyze conversation data to identify failure patterns.
Qualifications:
- 5+ years of experience in analytics, business systems, conversational AI, UX, or related roles.
- Strong analytical skills with hands-on experience in data interpretation and trend analysis.
- Familiarity with conversational AI principles, metrics, and tools.
Remote Culture:
- Weekly “All Hands” meetings to stay connected.
- A social committee that hosts frequent events.
- Virtual talent show, costume competitions, monthly lunch and learn series, and Hackathons.
ZenBusiness Inc.
ZenBusiness helps others launch and run their own businesses. They are a remote company based in Austin, Texas with team members across the US that values a genuinely caring and supportive team.