Define and measure conversation quality KPIs that align with product, support, and business goals.
Analyze conversation data to identify failure patterns, drop-off points, conversion blockers, and untapped sales opportunities.
Partner with product and engineering to translate analytical insights into specific improvements: prompt refinements, conversation flow redesigns or updates to logic for how our AI responds to queries.
Analyse conversation data to identify improvement areas
Implement optimizations to enhance bot performance and user experience
Conduct A/B testing and monitor AI health metrics
Eltropy enables financial institutions to digitally engage in a secure and compliant way. They are disrupting the way people access financial services, helping community financial institutions improve operations, engagement, and productivity through their digital communications platform.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Establish the foundation of LiveKit's analytics practice.
Translate business concepts into robust data models, create actionable KPIs, and enable data-driven decision making.
Balance pragmatic short-term solutions with building for scale in an AI-first development environment.
LiveKit is building the infrastructure layer for the voice-driven era of computing. Their platform gives developers everything they need to build, test, deploy, scale, and observe agents in production facilitating billions of calls each year.
Drive account revenue growth through data-driven upselling and optimisation.
AI fluency: You proactively explore ways to use AI tools to deepen your analysis and improve team workflows.
Shape and execute vertical strategy through deep vertical expertise and problem-solving.
Propel empowers low-income Americans by simplifying access to government benefits with modern technology. They're a passionate team of 100 Propellers working to help their users get through the month, every month.
Engage with clients to understand their business goals, customer personas, and resolution paths.
Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.
Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Support clinical operations: Help build and maintain the workflows that get patients and therapists onto the platform smoothly and quickly.
Track key operational metrics: Monitor and report on the metrics that matter most — retention, NPS, clinical outcomes, and billing performance.
Contribute to care coordination and product feedback loops: Work with clinical and product teams to translate frontline data into insights.
Sailor Health aims to solve the mental health crisis among older adults by connecting them to therapists and AI-powered care agents covered by Medicare. They are growing quickly and partnered with Medicare to offer psychotherapy to hundreds of patients, backed by founders of large healthcare companies.