Responsibilities:
- Answer support calls and tickets promptly, providing friendly customer service and documenting detailed notes in the assigned ticketing system.
- Ensure timely issue resolution, triage problems, and provide end-user support and training to help pharmacy staff overcome obstacles and thrive.
- Travel onsite as needed for customer support or training, prioritize workload, and manage multiple projects to meet deadlines effectively.
Qualifications:
- High school diploma or equivalency and a current Certified Pharmacy Technician (CPhT) certificate required upon hire or within one year.
- Minimum three years of experience as a Pharmacy Technician in a high-volume pharmacy setting, with prior help desk support experience preferred.
- Proficient with pharmacy software, Microsoft Office, and patient/drug information systems, with excellent critical thinking and problem-solving skills.
Work Environment:
- This is a remote-based position within the Continental US, offering a flexible work model in a collaborative, innovative team-oriented environment.
- Work schedule includes Monday-Friday with potential rotating shifts, holidays, nights, and on-call duties, along with travel as required for the role.
VytlOne
VytlOne is a fully integrated total pharmacy solutions partner offering customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions to hospitals, health systems, and employer partners. It is a mission-driven organization with over 1,600 professionals across nearly every U.S. state, fostering a collaborative and innovative culture where individual contributions are valued.