Job Description
Connect with TurboTax customers virtually using Smartlook video chat software. Provide tax advice and full-service tax return prep (we’ll train you and guide you). Answer product and software questions and assist with tax calculations, breaking things down in simple, easy-to-understand language. Create positive customer experiences by being empathetic, patient, and confident. Use trusted resources to make sure customers get accurate, clear answers. Follow company policies to troubleshoot and resolve customer concerns, and document your customer interactions. This role offers opportunity to earn Intuit Academy Level 1 badge and complete Intuit’s Tax Practice Program. Gain problem-solving, research, and critical thinking abilities.
About Education at Work
E@W helps students from underserved communities earn money, gain career skills, and land high-quality jobs after graduation.