Director, CX Platform & Data Strategy

How You Can Make a Difference:

• Delivering differentiated customer experience requires a trusted foundation of platforms, analytics, and data science.
• This role ensures CX platforms, analytics, and data science operate as a single, coherent capability.
• This leader brings platform expertise together with strong data science fluency, enabling faster, more confident decisions.

What You’ll Be Doing:

• The Director is accountable for designing, operating, and evolving the systems and data that enable understanding customers.
• This role leads the strategy and execution of CX platforms supporting Voice of Customer and journey analytics.
• Ensures analytics reduce ambiguity rather than create it—enabling faster, more confident decisions.

What You Will Need To Be Successful:

• 8+ years of experience in CX platforms, analytics, or data strategy.
• Deep familiarity with CX platforms and journey analytics tools.
• Ability to translate data into CX and business decisions.