Own the end-to-end performance of Ro’s onshore Member Experience organization.
Lead, coach, and develop frontline leadership, setting clear expectations for performance.
Establish and evolve the operating model for Ro’s internal care organization.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.
Own the quality, consistency, and effectiveness of the CareMessage experience across customers, partners, and grant-funded programs.
Ensure that customers and ecosystem partners are successfully onboarded, engaged, supported, and enabled to realize value from the platform.
Lead multiple customer-facing functions and programs, including Professional Services, Customer Success across segments, Workforce Enablement, Partner Success.
CareMessage is dedicated to advancing health equity. They focus on scaling its CX function non-linearly—growing our ability to serve more customers per team member through thoughtful use of digital engagement, AI-augmented workflows, and scalable enablement infrastructure.
Set the analytics strategy: Define and execute a multi-year analytics roadmap aligned with organizational goals.
Lead and grow the team: Manage and mentor the existing analytics and BI team while developing a hiring roadmap.
Drive self-service adoption: Champion a culture of data-driven decision-making by designing and rolling out the Omni-based self-service experience.
Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care. This position will inherit a capable team of analysts and BI developers and be expected to grow it strategically over time.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Partner with senior leaders to identify and prioritize high-value analytics opportunities.
Build statistical models, machine learning solutions, and AI-powered tools.
Lead development of advanced guest analytics: segmentation, lifetime value modeling, churn prediction, and personalization.
Alex Lee is a company that operates a portfolio of grocery retail and wholesale operating companies. They are seeking a Director of Advanced Analytics to build the enterprise analytics function from the ground up.
Deliver data-driven, actionable customer insights to increase sales/profit.
Provide actionable recommendations based on complex data sources.
Manage performance and development of direct reports.
Kobie is a global leader in loyalty marketing, delivering end-to-end loyalty solutions to enable customer experiences for well-known brands. They have a fun, high-trust, and transparent workplace with a hybrid work environment, casual dress code and a focus on diversity and inclusion.
Define and implement a company-wide support strategy and vision.
Standardize and operationalize support workflows across teams.
Establish strong partnerships with Engineering and Product to improve issue resolution.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector.
Provide clinical expertise during complex sales cycles, addressing clinical objections.
Collaborate with internal measurement and data teams to develop end-to-end analytics models.
Develop compelling case studies and sales collateral that highlight data-driven clinical impact.
DrFirst empowers providers and patients to achieve better health through intelligent medication management. They improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions. They have over 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S.
Own the Data Strategy, partnering with executive leaders.
Collaborate with Product, Engineering, and Executive teams.
Direct and grow a diverse team of data professionals.
The Athletic brings sports fans the most comprehensive stories about the teams, sports, and athletes they love. They have a newsroom of 500+ full-time staff, delivering in-depth coverage of hundreds of professional and college teams.
Own and drive the data and analytics strategy, roadmap, and execution across the organization.
Scale and mentor a high-performing team spanning data engineering, analytics, and platform.
Partner with the executive team and cross-functional leaders to surface insights that inform business strategy.
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Over 3.3 million teachers and 40 million students have registered with Newsela for personalized content.
Own and continuously improve the CX quality framework.
Analyze customer feedback and support tickets to identify issues.
Monitor and report on key CX metrics to prioritize improvements.
Eneba is building an open, safe and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Own the Data, Reporting, and Platform product roadmap end-to-end.
Own reporting infrastructure and automation, including payer-required reporting, plan-specific contract deliverables, and internal business visibility.
Define data and reporting requirements that inform ingestion and schema decisions.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Define and execute HappyCo’s overall data strategy aligned with company and product goals
Design and implement a canonical entity model that connects data across operational systems
Oversee the architecture and evolution of HappyCo’s data platform, including the data warehouse, pipelines, and transformation layers
HappyCo builds modern property management software that helps owners and operators deliver better living experiences at scale. They are a values-driven company that offers a flexible, supportive culture. Their team is made up of thinkers, talkers, planners, makers, builders and everything in between.
Achieve is a leading digital personal finance company helping people move from struggling to thriving by providing personalized financial solutions. They have over 3,000 employees in mostly hybrid and 100% remote roles, with hubs in Arizona, California, and Texas, and are one of the largest private consumer fintech unicorns in the U.S.
Design and execute roadmap to decouple ticket volume from headcount
Cultivate radical accountability and hold everyone to a high standard
Drive issue resolution through deep healthcare data proficiency
Aledade, a public benefit corporation, empowers independent primary care practices. Founded in 2014, they've grown into the largest network of independent primary care in the country, offering a collaborative, inclusive, and remote-first culture.
Oversee campaign performance analytics across client accounts.
Translate data insights into actionable recommendations for clients.
Guide predictive modeling and donor segmentation strategies.
Donor Vision is an equal opportunity employer that values diversity in its workforce. They ensure all qualified applicants receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Responsible for measurement of marketing activities.
Generate meaningful insights through data analysis.
Lead a team to tell a compelling story.
Real Chemistry is a global agency providing healthcare communications and marketing services to clients in the pharmaceutical and biotech industries. They foster innovation and are committed to excellence for both clients and colleagues.
Drive performance excellence by partnering across BI, Product/Tech, Field Operations, and Clinical Strategy to identify performance issues.
Own the end-to-end execution of the Objective Steering Committee (SteerCo) meeting; set the strategic agenda, track accountability against KRs, and drive high-stakes decision-making.
Prepare high-level performance briefings, memos, and briefs utilizing internal analytics into clear, concise, and narrative-driven executive slide decks.
Aledade empowers the most transformational part of our health care landscape - independent primary care. They are the largest network of independent primary care in the country helping practices deliver better care to their patients and thrive in value-based care.
Lead and develop managers and individual contributors across Customer Success, Support, and Onboarding.
Own the end to end customer journey from onboarding through renewal and expansion, ensuring a seamless and high quality experience.
Drive renewal and expansion strategy to maximize net revenue retention and minimize churn.
EasyLlama transforms the HR compliance industry with engaging training solutions for the mobile-first generation, helping employees build safer workplaces. With over 5,000 clients, including brands like Shake Shack and WeightWatchers, they have a culture of collaboration and innovation.
Drive go-to-market planning to ensure investments are in the right place at the right time.
Oversee strategy and analytics to provide actionable insights into pipeline health and conversion rates.
Serve as the connective tissue between Commercial, Operations, Product, and Finance.
Optro is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate.