Job Description
The National Hardware Specialist for Beckman Coulter Diagnostics leads on-site implementation of complex automation systems while working closely with Technical Support, Field Service, Sales, Project Management and Professional Development teams. The Hardware Specialist provides national level escalation support by diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, networked computer systems, and complex software. This role repairs and updates products in the field, reporting service issues to technical support level. 80% travel is required.
Exercise judgment to identify and solve unique and complex problems with laboratory automation systems. Support product and revenue growth through high quality execution of implementation processes. Provide technical troubleshooting, both on-site and via remote phone support to field service engineers. Utilize mentoring and training abilities to transfer vital knowledge and technical skills to internal and external customers.
About Beckman Coulter Diagnostics
Beckman Coulter Diagnostics advances and optimizes the laboratory to move science and healthcare forward with diagnostic tools that address the world’s biggest health challenges.