Customer Success Manager

Our company is a leading SaaS-based mortgage servicing and financial technology company dedicated to providing innovative solutions and exceptional customer experiences. We are currently seeking a qualified professional to join our dynamic Customer Success department in the role of Staff Customer Success Manager. You will apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts as well as maintain precise control over the project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements. You will also build and nurture strong customer relationships, providing day-to-day advice and support. In addition to serving as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction, you will manage contracts involving both short- and long-term service commitments.