Job Description
As a Support Escalation Engineer, you will be a pivotal figure providing comprehensive technical leadership across the spectrum for critical customer-facing challenges. Your role as an esteemed member of the support team will involve seamless collaboration with the Product and Development teams.
Responsibilities
Managing and resolving critical issue escalations in TiDB/TiDB Cloud promptly and effectively. Spearheading the enhancement of support capabilities and tools to optimize troubleshooting efficiency. Ensuring readiness for new TiDB/TiDB Cloud feature rollouts through meticulous preparation. Identifying and prioritizing top issues, while imparting valuable insights to the product and development units.
About TiDB
TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering.