Director, Inbound Product Management - Public Sector Industry AI Products

The CRM and Industry Workflows business unit products enable government organizations to provide seamless customer experiences and drive fierce customer satisfaction. They build AI-native solutions for public sector customers on top of their Customer Service Management and Field Service Management foundation, delivering omnichannel customer engagement while uniting workflows across the front, middle, and back-office public sector mission teams.

Governments around the world are racing to reinvent how public services work. The next leap forward is Autonomous, Human Government—public services that run intelligently on their own, with humans setting the mission, goals, and guardrails. The Director will architect the global strategy and roadmap for AI-native public sector workflows that make agencies faster, smarter, and mission-outcome focused, transforming complex public-sector workflows into autonomous product capabilities—with explainability, transparency, and human oversight built in from the start.