Manager, Virtual Imaging Support RN

Leads a team of clinical staff responsible for delivering high-quality, efficient, and patient-centered virtual imaging support. This role blends operational oversight, people leadership, and clinical expertise to ensure the team meets performance, quality, and service standards aligned with Included Health’s values. As part of a broader care coordination function, the team manages internal and external referrals for specialty and imaging orders, including appointment scheduling, insurance verification, results and medical record requests, and communication of updates to providers and members. Responsible for interviewing, hiring, and onboarding new team members. Leads, coaches, and evaluates team members through regular 1:1s, performance reviews, and ongoing feedback to ensure high-quality, productive work aligned with Included Health values. Accountable for meeting team objectives, goals, and service standards. Monitors workflow performance to ensure the team is meeting clinician and patient needs. May manage both exempt and non-exempt team members. Leads and collaborates on quality and process improvement projects, using data to identify trends and enhance member experience and team performance.