Clinical Services and Operations Manager

The Manager of Clinical Services and Operations provides day-to-day operational leadership, ensuring that Backpack Health’s clinical teams deliver high-quality, compliant, and efficient care. This role bridges clinical excellence with operational performance, aligning people, processes, and technology to support organizational growth. The Manager will collaborate closely with the Head of Clinical Programs & Operations to oversee program implementation, supervise clinical workflows, monitor KPIs, and drive continuous improvement initiatives across the clinical service lines. Oversee day-to-day operations for all clinical programs, ensuring alignment with Backpack’s strategic goals, compliance standards, and performance expectations. Monitor and manage key performance indicators (KPIs) such as documentation timeliness, show rates, completion rates, and family therapy utilization. Support program leaders and supervisors in managing caseload distribution, scheduling efficiency, and adherence to clinical standards. Partner with HR and leadership to ensure appropriate staffing levels, onboarding, supervision, and professional development for clinicians. Implement systems and workflows that optimize service delivery, streamline communication, and improve documentation compliance. Collaborate with Quality Assurance and Compliance teams to address audit findings, corrective action plans, and policy updates. Drive initiatives that promote staff engagement, retention, and clinical excellence through data-informed decision making.