Service Operations Scheduler

The Service Operations Scheduler plays a central role in ensuring customers receive timely, high-quality service for their solar systems by coordinating and scheduling Field Service Technician (FST) site visits while managing all logistics related to appointment setting, customer communication, and technician capacity. Schedulers act as the primary point of contact for customers during the site-visit coordination process—confirming availability, explaining next steps, and ensuring customers feel supported and informed. Strategic & Tactical responsibilities include, coordinating, scheduling, and confirming customer site visits for Field Service Technicians across multiple regions and time zones. Serve as the primary scheduling liaison for customers, maintaining proactive, timely, and empathetic communication. Optimize technician routes and daily workloads to increase efficiency and minimize travel time and cost.