Job Description
Lead, coach, and develop a team of Base Optimization Specialists focused on delivering expert 1:1 sessions that drive builder maturity and product adoption. Manage team operations including scheduling, quality review, and performance tracking against core targets such as volume, CSAT, and delivery quality. Continuously uplevel team delivery through onboarding, enablement, documentation, and frameworks that drive consistent, scalable service.
Partner with leaders in CS, Support, and Sales to evolve Ask an Expert as a program—ensuring sessions align with key customer moments and strategic account goals. Identify product gaps, service pain points, and enablement needs based on session trends. Synthesize insights and share with cross-functional stakeholders. Represent the voice of the builder in cross-functional planning. Advocate for customer-centric improvements that increase Airtable's value and usability at scale. Foster a team culture rooted in excellence, empathy, continuous learning, and operational discipline.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.