Customer Retention Specialist (Work from Home)

This is not your typical support role — this is a sales-focused position where your primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product. We are transforming how people learn through technology and personalized education solutions. Our Customer Retention Specialists are closers who bring empathy, resilience, and strong sales instincts to every conversation. If you excel at consultative selling, thrive in high-stakes conversations, and are passionate about education, this is your chance to make a direct impact — and get rewarded for it. You consistently save at-risk customers by understanding their needs and recommending the right Nerdy product or service. You become a trusted guide for families, showing them how Nerdy’s learning solutions can evolve with their child’s journey. You’re hitting or exceeding your weekly and monthly revenue retention targets, and earning strong commissions as a result. You embrace feedback, refine your pitch, and lean on coaching and Nerdy AI to improve every day.