Job Description
We are seeking a dynamic and experienced leader to design, own and implement workforce management strategies. This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of our business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.
The ideal candidate will have a proven track record in building and leading high-performing teams, driving robust forecasting methods, and implementing process improvements. The location is remote | USA or Canada | Travel Required (1x per month to Dallas office). Responsibilities include workforce management expertise, data analysis, team leadership and process improvement.
About Lantern
Lantern is the specialty care platform connecting people with the best care when they need it most and is trusted by the nation's largest employers.