CRM Manager

Serve as the organizational expert in Salesforce, continually driving strategy, governance, and best practices across all departments (Sales, Service, Marketing, and Operations). Develop and manage the CRM roadmap, prioritizing enhancements, new features, and projects that align with organizational goals for revenue growth and customer experience. Proactively engage with internal stakeholders across the organization to understand business needs, pain points, and opportunities for leveraging the CRM to improve efficiency and results. Lead training sessions and provide robust, ongoing support and documentation to all staff, ensuring high levels of system adoption and proper usage of CRM functionality.