Technical Support Engineer

Work with our customers across a wide range of topics: from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation. Manage support cases from beginning to end. Develop and maintain close relationships with our customers to help them be successful. Be curious, always willing to learn, and always looking for ways to improve our products, our processes, and our culture. The role requires relational DB experience at scale, administration, data modeling, query optimization, experience with relational databases (PostgreSQL a strong plus!), external customer technical support experience, a strong aptitude to understand and learn new software products, communication skills, and the ability to express patience and empathy when troubleshooting complex technical concepts.