Senior Solutions Engineer, Enterprise AI & CX (US Remote)
Remote regions
USBenefits
Unlimited PTO
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What You’ll Do:
- Design and prototype enterprise-grade, AI-driven customer experience demo solutions, translating business logic into structured reasoning frameworks.
- Architect robust retrieval, orchestration, and validation systems, building scalable prototypes that tolerate real-world data variability.
- Own the transition from early-stage prototype to hardened proof of concept.
Required Experience:
- 5+ years of experience in enterprise customer experience, contact center, or customer support technology environments.
- Strong familiarity with CCaaS platforms, CRM systems, routing frameworks, digital messaging channels, escalation models, and reporting metrics.
- Hands-on experience building AI-driven applications using large language models or similar technologies.
Quiq
Quiq is an equal opportunity employer that values inclusivity and support. They are committed to creating a welcoming and connected work environment for all employees, emphasizing the importance of diversity and equal opportunities in their hiring practices.