Operations Trainer I, Revenue Cycle Management

Grow Therapy seeks a training specialist focused on facilitation and dedicated to fostering teammate growth, capability, and long-term career success through impactful learning experiences. The ideal candidate has practical experience in helping their peers meet and exceed their goals through coaching and mentoring. As a strategic resource for cross-functional operations, you will work together with team leads, managers, and subject matter experts to identify performance trends and learning needs. Each program you promote will empower teammates to thrive, speed up onboarding and proficiency, reinforce critical skills, and contribute to a robust learning culture across Operations. You Will deliver high-quality onboarding experiences for new teammates, ensuring they feel confident, capable, and connected from day one. Mitigate risk and improve accuracy by training staff on compliance with HIPAA, CMS, and payer-specific requirements. Use data to identify gaps and implement training that improves billing, collections, and denial management KPIs. Bridge knowledge gaps between RCM and other departments, including Clinical, Billing Support, and Credentialing. Partner with team leads, managers, and quality assurance analysts to identify performance trends and learning opportunities to co-design targeted interventions.