New Agent, CX (Nurx Phone Support)

Assisting patients to fully resolve concerns and questions, both through the Thirty Madison application and our customer support message system. Spend 95% of your time focused on supporting our patients over the phone. Coordinate logistics associated with prescription insurance and medication delivery. Advocate on the patient's behalf with insurance companies and pharmacies. Anticipate potential challenges that the patient might experience, and collaborate with them and Thirty Madison team members to improve the end-to-end patient experience. Keep organized records of patient interactions. Other duties as assigned.