RCM AR Supervisor

Do you enjoy working in a busy medical billing specialty, and being actively involved in the overall production while overseeing team members? Join our medical billing team as the RCM Accounts Receivable Supervisor! The RCM AR Supervisor (reports to VP of RCM) has the largest group of team members, and responsibility. In addition to AR day-today operations, the Supervisor also oversees the Customer Service Representative as well as looking ahead at our department stats. Communication is essential in this position, both with the other leads and with AR/CSR team members. Supervise AR and Customer Service billing department team members including onboarding, training, coaching, corrective conversations, and monitoring productivity. Responsible for employee PTO requests and tracking of attendance. Host weekly team meetings to provide stats, assist with issues and concerns, and help remove barriers for the team to function smoothly. Research AR issues for team; problem solve and root cause analysis. Hold teams accountable for results and performance. Responsible for leading team and maintaining team morale. Monitor productivity by whatever method is most effective for each team member. Responsible for monitoring rejections in the clearinghouse and reporting that information to the team members. Responsible for AR team worklog as well as tasks. Responsible for making sure all mail, correspondence, and non-pays are worked. Monitor phone queue(s) and ensuring low call abandonment call rate. Maintain positive working relationship with outside collection agencies. Maintain system that will alert team of any payer policy changes, alert leads of any policy changes. Communicates statuses with Billing Managers/Leads and Revenue Cycle VP, daily & weekly. Escalation point of contact for upset patients, or other misc. patient feedback. Manage projects and goals with transparency, including use of online project management websites. Committed to company vision and values.