Key Responsibilities:
- Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
- Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
- People: Leadership development plans in place; turnover below target; 100% training compliance
Performance Management & Continuous Improvement:
- Standardize SOPs, reporting tools, and service models across sites
- Lead change management initiatives to improve service delivery and efficiency
- Build and deploy operational systems aligned to corporate/client standards
Financial & Client Stewardship:
- Serve as escalation point for client issues; maintain strong relationships
- Approve major purchases, contracts, and staffing plans
- Manage project budgets and P&L performance
Dexterra Group
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). They aim to provide their people with more than just a job – they offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.