The Virtual Care Excellence Specialist ensures the quality and patient experience of the Dedicated Care Line Team’s clinical interactions through call monitoring, calibration events, peer reviews, and feedback sessions. The specialist identifies quality trends and process opportunities to promote appropriate clinical outcomes, ensuring a VIP experience for all callers.

Recora is seeking a Cardiac Rehab Intake Specialist to partner with users and provide personalized care for cardiac recovery patients, supporting them via video calls, tracking progress, and giving feedback, all while adapting in-clinic best practices to a remote-care model.