As a Trezor Expert, you'll guide customers to self-custody solutions by conducting 1-on-1 video sessions as well as handling support tickets, aiming to make customers feel confident and supported in their journey. You will be providing tailored onboarding sessions to customers through live video interactions, educating and guiding customers on secure wallets, and handling customer support tickets.
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As Customer Experience Representative, you will be empowered to help customers with a range of needs from simplistic to more complex issues across crypto trading and administrative issues. Your job is to help customers and provide feedback to improve the customer experience within a dynamic environment.