$97,240–$143,000
USD/year
Optimize the Customer Experience (CX) team’s tech stack with an eye towards efficiency and productivity. Be critical in developing the CX team’s technical strategy to support our growing customer base and team of agents. Lead end to end technical projects that enhance our CX platforms. Implement and automate workflows within and across systems. Support initiatives to enable customers to self-serve and find ways to reduce friction and improve the customer experience.