We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst, proactively managing customer orders by tracking POs from receipt to delivery, identifying at risk orders , and providing quick and clear communication.

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX. You will foster a customer centric mindset within and across teams. The role involves defining relationship NPS, overseeing research projects, and integrating customer experience best practices.