The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE e-terra products. Responsible for addressing customer issues and concerns with GE e-terra AEMS.
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As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers. You will investigate, process and document application defects, handle customer escalations and comply with the Companyβs information and Security Requirements.