Lead CRM and Retention strategy, owning the entire customer lifecycle and subscriber experience across all touchpoints. Focus on driving conversion, retention, and lifetime value while championing personalization and segmentation at scale, working closely with Digital Product Management to enhance customer experience and build Ritual’s DTC advantage.

The Associate Director/Sr. Engagement Strategist is responsible for developing and managing strategic deliverables for clients overseeing and executing the day-to-day engagement needs of the business, requiring both strategic and executional expertise. You will support engagement lead, develop engagement plans and collaborate with internal departments to ensure alignment across all touchpoints.