Responsible for escalated onsite support for premium ultrasound imaging products within tier one hospital networks. Represent Samsung as the subject matter expert in Ultrasound and serve as the “go to” resource for difficult service issues. Requires highly technical skills and participation in the sales process, essential to the success of the sales growth of high-end ultrasound products.
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Performs on time and accurate Preventative Maintenance in one or more modalities of equipment and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers to learn troubleshooting, repair and equipment installation techniques and drives customer satisfaction through Service Excellence.