Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
Review and validate request documents, authorizations, subpoenas, and records for production to ensure compliance with HIPAA and other privacy laws
Maintain strict confidentiality and communicate with clients, providers, and requesters to clarify information and provide status updates
Grow Therapy is a three-sided marketplace that empowers therapists, augments insurance payors, and serves patients seeking mental healthcare. The company has raised over $328M in funding, values diverse experiences, and fosters a team of mission-driven go-getters.
Supervise a team of 10-15 direct reports under the ECM team to ensure high-quality care management services.
Oversee client outreach, enrollments, and creation of Individual Care Plans, serving as an escalation point.
Drive the team to meet key performance indicators (KPIs) and collaborate with Directors on process improvements.
Vynca provides comprehensive care for individuals with complex needs, focusing on more quality days at home. They are a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity.
Assess member needs and oversee development of client care plans
Connect clients to social services and advocate with healthcare professionals
Complete documentation and maintain patient health records in EMR system
Vynca provides comprehensive care for more quality days at home for individuals with complex needs. They are a close-knit community operating with core values of Excellence, Compassion, Curiosity, and Integrity.