Under general supervision, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable clinical business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment , medical device capacity and limitation s .

This role involves gathering, analyzing, and documenting business requirements, translating them into functional specifications for ServiceNow implementations. The ideal candidate will have a strong foundation in business process analysis and an in-depth understanding of the ServiceNow platform, as well as excellent communication skills.