Remote Information technology Jobs • Genesys

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Call Center Systems Administrator (Specialist)

Vida Health 🏥🧑‍⚕️💻
$70,000–$83,000
USD/year

Manage and configure core call center systems (e.g., Genesys, Zendesk, Salesforce, Talkdesk) including user accounts, routing, IVR flows and new feature deployments, ensuring optimal operation. Identify and implement admin level configuration changes or process improvements within call center platforms to enhance call flow, agent efficiency and overall system performance. Provide operational technical support, monitor system performance, diagnoses and resolves incidents affecting call center functionality.