Carry out 1st level support on all IT related equipment. Provide local onsite & remote support for IT issues. Creating incidents when needed in ticketing system and directing tickets to correct local OSS and Global teams. Will be responsible to roll out all Global & Local projects as assigned. Identify & escalate priority issues to IT Management Responsible for IT Clients, Telephony, Mobiles & Events in the region. Any other tasks as assigned by the IT Management team.