We are seeking an experienced Technical Support Manager to lead a team delivering high-quality technical assistance, managing the Systems and Performance Team of Platform Technologies. Responsibilities include operational excellence, timely issue resolution, and fostering collaboration. Strong leadership is required to guide a team of technical support experts specializing in systems and performance and cross-team synergy.
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Manage a portfolio of clients: operational execution of missions, guarantee of customer satisfaction, mastery of the economic components of the portfolio (billing, profitability, etc.). Analysis of the R&D and innovation projects of our clients (startups, SMEs, medium-sized companies, large groups) and their financial valuation. Study of public funding possibilities. Preparation of technical and financial justification files, and support for the client throughout all stages of the mission.