As a Clinical Program Specialist, you will assist in coordinating the logistics for training and programming, deliver benefits overviews, ensure quality member experience, assist in data collection and analysis, and assist with meeting with customers to develop training and programming events.

This role requires someone in Canada who will be able to attend to Critical Incidents in South and North America, ensuring that we can meet the needs in those countries within the agreed-upon Service Level Agreements. The consultant will provide the first point of contact for custodians who require critical incident support and engage with global subsidiaries and partners in the review, approval, and support of the provision of CI support.