Maintain and improve clients’ satisfaction and member experience by leading a team of analysts who directly support our clients, handling day-to-day tasks, and providing direct client support, functioning as a key contact for stakeholders.

As an Operations Team Lead, you'll manage a team of Operations Specialists, ensuring high-quality service delivery to FlyFlat’s clients. Requires a proactive leader with strong problem-solving skills and experience in travel operations and billing/invoicing. Optimize operational processes and contribute to a high-performing, remote-first team.