Support the operational excellence of our CIR (Critical Incident Response) services. This role ensures high-quality CIR coordination by driving integration across cross-functional teams. You will lead performance management efforts for 1099 CIR providers, oversee documentation audits, investigate service quality concerns, and follow up on customer satisfaction survey results.
Lead fulfillment operations across three teams: Assigning, Publisher Relations, and Outreach. Own delivery of operational reports, KPIs, and client-facing dashboards. Improve processes quarterly to drive speed, quality, and efficiency. Manage publisher relationships and resolve escalations. Collaborate with Sales, Product, Marketing, and Engineering.
As a Head of Banking Operations, you will lead the strategy, execution, and optimization of Mercury's banking operations ecosystem. You will lead multiple operations teams, drive operational and strategic planning, and define and document new processes. Your team will own onboarding for our RIA, money movement operations with our partners, and manage customer lifecycle changes. You will work on impactful projects to improve the efficiency and effectiveness of banking operations.
In this role, you will ensure the accuracy and completeness of our customer order processing workflows, driving operational efficiency and throughput in the order lifecycle across New Business, Upsell, and Renewal contracts. You will review and process opportunities in Salesforce, validate billing data, and help maintain rate card integrity to support accurate invoicing and revenue recognition.
This role is ideal for someone who thinks like a consultant: curious, analytical, organized, and eager to solve internal challenges. You’ll work closely with our Ops team to evaluate and improve how things work behind the scenes—analyzing workflows, testing new systems, and supporting team-wide communication and alignment. The work involves research and analysis to support better decision-making.
The Program Manager will lead complex initiatives focused on transformative initiatives. Reporting to the SpringWorks Director, this role will act as the key driver for SpringWorks cross-functional program management through strong communication and collaboration skills. The ideal candidate has a proven track record working in a cross-functional implementation and/or program management role in a high-growth, fast-paced work environment.