Lead, coach, and develop a team of 4 customer service specialists through regular feedback and development conversations.
Own day-to-day operations including SLA management, quality assurance, and escalation support across SMS, email, and escalations.
Monitor service KPIs like CSAT and response times, and partner with product and tech teams on tooling and program design.
Clever Real Estate is a venture-backed real estate technology company revolutionizing how people buy, sell, and manage property through cutting-edge technology and industry expertise. The company has built a leading online education platform in real estate and maintains a strong culture with high customer trust, as evidenced by its 4.9 TrustPilot rating from over 3,800 reviews.
Source top-tier engineering talent across LATAM using your network.
Develop creative screening questions to test logic and problem-solving skills.
Manage the full-cycle recruitment process for candidates and hiring managers.
Homera Health is building some of today’s largest and fastest-growing D2C telemedicine brands. They are expanding existing and new market operations, and hiring world-class talent across multiple departments to build the next generation of virtual healthcare experiences.