Customer Service Manager
Benefits
4w PTO
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Responsibilities:
- Lead and develop a team of 4 specialists through 1:1s and coverage planning.
- Manage daily operations including SLA, QA, and escalation resolution across multiple channels.
- Run customer service programs such as surveys and public review management.
Qualifications:
- 2+ years in customer support with at least 1 year in a leadership role.
- Experience managing at least 3 direct reports in an omnichannel environment.
- Proficiency with CRM platforms like HubSpot and comfort with data dashboards.
Ideal Candidate:
- Possesses strong written judgment for public customer communications.
- Is a direct communicator who surfaces issues proactively.
- Genuinely cares about customer experience beyond just hitting metrics.
- Is open to using AI tools and has experience in regulated communications or real estate as a bonus.
Clever Real Estate
Clever Real Estate is a venture-backed real estate technology company revolutionizing how people buy, sell, and manage property through cutting-edge technology and industry expertise. The company has built a leading online education platform in real estate and maintains a strong culture with high customer trust, as evidenced by its 4.9 TrustPilot rating from over 3,800 reviews.