This role requires understanding requirements and creating key test deliverables such as test cases, test scenarios, automated test suites. Responsibilities include test estimation, scheduling, requirements traceability, execution and reporting results. The candidate will identify defects, report, and manage them through resolution, while adhering to SDLC and testing best practices.

The Technical QA Analyst configures and tests cloud based omni and multi-channel healthcare engagement solutions, ensuring their release into the production environment. They ensure the production release of bilingual multichannel solutions, performing peer reviews and live tests on complex reports before client delivery. This role integrates speech recognition, telephony, Email, SMS, Live Agent, Web Survey, and Direct Mail, with in-depth data analytics and reporting.