We are seeking a dynamic, detail‑oriented CRM Executive to own and execute all CRM programs defined by our Client’s Head of CRM & Management. In this role, you will lead “Top‑Priority Case Same‑Day Resolution” initiatives, collaborate cross‑functionally with Services, Sales, Data & Operations teams, and act as the functional bridge between business stakeholders and our technical team. You’ll ensure that every CRM program delivers maximum efficiency, meets SLA targets, and drives overall company performance.