BloXroute Labs

Bridge the gap between Sales and bloXroute’s technical products and services. Act as a technical contact for prospective and existing users. Work closely with the Engineering and Support teams to provide technical integration and implementation solutions for users. Collect feedback that can help with enhancing product development. Develop and analyze product metrics to understand performance, user engagement, and opportunities for improvement.

As a Support Manager, you'll resolve technical issues, assist users with product-related problems, and ensure a smooth experience. Collaborate with engineering and business teams to resolve issues and improve product functionality. Provide first-line support to customers in the APAC region and troubleshoot issues by working with the DevOps and Engineering teams.