Chattermill

You’ll provide responsive technical assistance to customers while supporting the implementation and onboarding of new accounts. You will play a critical role in bridging day-to-day customer success delivery with backend operations and engineering support. You own resolution of platform issues and support tickets. Manage implementation milestones and onboarding activities. Partner with Product & Engineering to triage escalations. Maintain documentation and implementation playbooks.

The Customer Success Manager (Experience-Led Growth Programme Specialist) will deliver insight-led value to high-potential accounts by conducting Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions. They will develop insight-driven action plans, align KPIs with customer goals, own the renewal process for Silver tier accounts, and collaborate cross-functionally to ensure successful implementation of use cases.