$84,000–$115,500/yr
US
4w PTO
- Serve as strategic partner and customer advocate for a portfolio of high-value Mid-Market and Enterprise customers, driving adoption and mitigating churn risk.
- Lead implementation shadow-management and seamless Go-Live handoff, co-create Mutual Success Plans, and facilitate Executive Business Reviews to showcase value.
- Collaborate cross-functionally to identify expansion opportunities, mentor team members, and contribute to operational excellence through playbooks and best practices.