You act as the trusted strategic partner and customer advocate for a dedicated portfolio of Mid-Market and Enterprise accounts.
You drive product adoption, mitigate churn risk, and lead Executive Business Reviews to align on strategic goals.
You partner with Account Management to identify and qualify expansion opportunities.

Key Responsibilities:

Shadow-manage accounts during implementation to ensure early alignment and mitigate risks.
Build and nurture multi-threaded executive relationships and co-create Mutual Success Plans.
Monitor portfolio health and collaborate cross-functionally to resolve escalations.

What You Bring (Qualifications):

5 to 8+ years of B2B SaaS Customer Success experience with Mid-Market/Enterprise accounts.
Strong understanding of SaaS tech ecosystems and integration touchpoints.
Proven track record of leading high-stakes meetings and EBRs with senior leadership.

Employee Perks:

Flexible work policy with work-from-home stipend.
Employee Share Ownership Plan (ESOP) and 401k matching.
Paid parental leave, mental health support, and comprehensive health benefits.

Deputy

Deputy is a global SaaS workforce management company that provides a platform to manage scheduling, time tracking, and communication for hourly workers. Serving over 1.5 million workers and 375,000 workplaces across 100+ countries, the company has a remote-first culture and is backed by top investors.

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